TY  - BOOK
AU  - Fleming,Carol A.
TI  - It's the way you say it: becoming atriculate ,well -spoken, and clear 
SN  - 9781609947873
PY  - 2013///
CY  - California
PB  - Berrett -Koehler, 
KW  - Speeech
KW  - Psychology
KW  - Communication
ER  -