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How to manage the IT help desk: a guide for user support and call center managers / by Noel Bruton

by Bruton, Noel.

Edition: 2nd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: Oxford : Butterworth Heinemann, 2002Availability: Items available for loan: British Library (1) Call number: 004.0688 BRU.

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How to manage the IT help desk / by Noel Bruton

by Bruton, Noel.

Material type: Text Text; Format: print ; Literary form: Not fiction Language: English Publication details: Oxford : Butterworth Heinemann, 1997Availability: Items available for loan: British Library (1) Call number: 025.52068 BRU.

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